Reference

Terms That Govern Your ativet Account

These terms set out what you agree to when you open and use an ativet account — covering deposits through bKash, Nagad, and Rocket, how your wallet works, and what we expect from you.

Account EligibilityWallet & Payment RulesbKash, Nagad, RocketAccount ConductJurisdiction Dependent
ativet Terms That Govern Your ativet Account
HOW WE OPERATE

How ativet Handles Your Account

We built ativet around mobile-first account access, which means your account security and wallet integrity matter as much as the lobby itself. Here is how we manage the key areas these terms cover.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. We never store your bKash, Nagad, or Rocket PIN — only the wallet number you register.

Wallet Verification

Withdrawals are released only to the mobile wallet number on your account. If you need to update your registered wallet, contact support and complete the identity check first.

Data Retention

We keep account and transaction records for as long as your account is active and for a period after closure, in line with our obligations. You can request a summary of your data via support.

Requesting Changes

To update registered details or request account closure, contact support through live chat or email. Changes to wallet numbers require identity verification before they take effect.

TERMS CONTACT

Questions About These Terms

If something in these terms is unclear or you need to raise a concern about your account, reach our support team through any of the channels below. We handle terms-related queries — including wallet disputes and account access issues — through the same paths.

Live Chat Open the chat widget from any page on ativet to reach our support team directly. Wallet and account terms queries are handled here during staffed hours.
Email Support Send your terms or account query to our support address. Include your registered mobile number so we can locate your account and respond accurately.
Help Centre Our help centre covers common terms questions — account eligibility, wallet rules, and what happens when a transaction is disputed or a withdrawal is held.

Common Questions on These Terms

These are the questions we hear most often about how our terms apply to accounts, wallets, and access in Bangladesh.

You must meet the age requirement in your region and access ativet only where it is permitted under local law. Eligibility is your responsibility to confirm before registering.

No. Our terms require that the mobile wallet you deposit from is registered in your own name. Third-party wallet deposits are not accepted and may result in account suspension.

We may suspend or permanently close your account. Any balance held at the time of a terms breach may be withheld pending review, depending on the nature of the violation.

Contact our support team via live chat or email with your registered mobile number. We will provide a summary of the data we hold on your account within a reasonable timeframe.

We post updates to these terms on this page. Continuing to use your account after the effective date of a change means you accept the revised terms. Close your account if you do not agree.

Access and the features available to you depend on your local law and the regions we currently serve. Check current eligibility before using your account, as this can change.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.