Reference

How ativet Handles Your Personal Data

Your account details, wallet activity, and device sessions are handled with care. This policy explains exactly what we collect, why we collect it, and how you can access, update, or remove your information — with access subject to your local law and eligible regions.

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ativet How ativet Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our support team can help. Responses are provided in English and cover all account and wallet-related queries.

Live Chat Start a chat from your account dashboard. Our support team handles data queries alongside general account help — describe your request clearly and we will follow up.
Email Support Send your data request or privacy concern to our support address. Include your registered contact number so we can verify your account before acting on the request.
Help Centre Our help section covers common data questions — how to update your contact details, how to check your transaction history, and how to close your account.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Security and transparency are built into how we run your account. Here is what that looks like in practice across the areas that matter most to you.

Account Security

Your account is protected with password hashing and session tokens. Suspicious login attempts trigger a verification step before access is granted, keeping your wallet and history safe.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage non-essential cookies through your browser settings at any time.

Data Retention

We keep your account data while your account is open and for a defined period after closure, in line with applicable regulations. You can request deletion of non-essential data by contacting support.

Your Rights

You have the right to access the data we hold on you, request corrections, and ask questions about how it is used. Submit a request through live chat or email and we will respond promptly.

Privacy Questions We Hear Most

Straight answers to what our users actually ask about data, cookies, and account privacy on ativet.

We collect your name, contact number, and payment method details — bKash, Nagad, or Rocket — along with device and session data used to secure your account and verify transactions.

We share only what payment processors like bKash, Nagad, and Rocket need to complete your transaction. We do not sell your personal data to advertisers or unrelated third parties.

Your data is retained while your account is active and for a period after closure as required by applicable regulations. Contact support if you want to know the specific retention period that applies to your account.

Yes. Reach out through live chat or email with your registered contact number. We will verify your identity and provide the data we hold on your account in a readable format.

Log in to your account and go to your profile settings to update your contact number or other details. For changes that require verification, contact support directly through live chat.

We use session cookies for login continuity and analytics cookies to improve the platform. You can disable non-essential cookies through your browser settings without affecting your core account access.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.